🐾 Shipping & Returns 🐾
Shipping Policy
Dispatch times:
We aim to dispatch orders within 5 working day (although usually much quicker). During peak times this can take up to 10 working days.
UK Shipping:
Shipping is based on weight by 1st Class Royal Mail.
In some instances these times may be exceeded by Royal Mail. We cannot be held responsible for any delays caused by Royal Mail, these delays (if any) are out of our control. Please allow 5 working days to pass before contacting us if you have not received your parcel.
Return & Exchange Policy
Refunds:
We are confident that you will be pleased with your purchase for clothes for Frenchies, but should you need to return your item, please contact us on info@harperandstitchfrenchieboutique.co.uk within 14 days of receiving your items with the reason for your return request. We will contact you within 48 hours to confirm if your request has been approved.
We reserve the right to deny refunds.
Returns and refunds will not be accepted for the following;
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The item has been used
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The item is not in the same condition as when you received it
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The item has been damaged due to neglect
Items must be returned in its original unused condition with the packaging and tags attached, as we cannot accept returns or exchanges for goods in a non re-saleable condition.
Postage for items returned due to wrong sizing, not suitable or you have just changed your mind will be the at your own cost. In the unlikely event the item is damaged or faulty we will cover the cost of the return postage.
We cannot accept liability for goods lost in transit so we recommend you return your items via signed for or get a proof of postage certificate.
Exchanges:
Exchanges will be accepted on the same terms as above.
Should you wish to exchange your item please advise this in your initial email, so we can reserve the replacement item for you.
You will be responsible for the returns postage and for the replacement item.
We pride ourselves on our customer satisfaction and will endeavour to do our best to assist you.
Harper & Stitch 🐾 🐾